Reference

Terms, Eligibility and Your Rights on fa99

This page sets out the legal basis on which fa99 operates and the conditions that apply to your account — covering eligibility, jurisdiction, wallet usage with bKash, Nagad and Rocket, and how we handle your data.

Jurisdiction-Dependent AccessAccount Eligibility RulesbKash, Nagad & Rocket TermsData Handling PolicyUser Rights and Contact
fa99 Terms, Eligibility and Your Rights on fa99
DATA AND SECURITY

How fa99 Handles Your Data and Account Security

Your account data is stored and processed under strict internal access controls. We collect only what is necessary to operate your account — name, contact details, payment wallet identifiers like your bKash or Nagad registered number, and transaction history. We do not sell or share your data with third parties for marketing purposes. You can request a copy of your data or ask for your account to be closed at any time by contacting support. Cookies on fa99 are used to maintain your session and remember your wallet preferences; you can manage cookie settings via your browser.

Data Retention

We retain account and transaction records for the period required by applicable law. After account closure, personal data is held only as long as legally required, then deleted securely.

Cookie Policy

Session cookies keep you logged in and remember your wallet preferences. Analytics cookies are anonymised. You can clear or block cookies via your browser settings at any time.

Account Security

Every login requires OTP confirmation to your registered mobile number. Sensitive changes — such as updating your bKash or Rocket withdrawal number — trigger an additional verification step.

Your Rights and Requests

You have the right to access, correct or request deletion of your personal data. Submit a formal data request through live chat or email, quoting your account ID for faster handling.

CONTACT & COMPLIANCE

Reach Our Policy and Account Support Team

If you have a question about your legal rights, a data request, or a dispute related to your account terms, our support team handles these through dedicated channels. For wallet-related policy queries involving bKash, Nagad or Rocket, include your registered mobile number and the transaction reference so our team can locate the record quickly. Response times vary by channel and query type.

Team online

Live Chat Support

Access live chat from your account dashboard. Available for account, wallet and eligibility queries. Mention your query type at the start so the right team picks it up.

Email — Legal and Policy

Send detailed legal, data or compliance queries to our support email. Include your account ID and a clear description of your request for a faster resolution.

Account Help Centre

The Help Centre covers eligibility, wallet verification steps, account closure requests and data handling queries. Search by topic or browse the policy section directly.

Common Questions About fa99 Legal Terms

These questions cover what our terms mean in practice — from eligibility and wallet rules to how your data is handled and who to contact for a formal request.

No. Access depends on your local law and eligible region. It is your responsibility to verify whether using fa99 is permitted where you are located before creating or using an account.

Any mismatch between your registered wallet name and your fa99 account name will result in a hold on the transaction. Contact support with your account ID and wallet details to resolve it.

Yes. Submit a data access request via live chat or the support email, quoting your account ID. We will respond within the timeframe required by applicable law.

Request account closure through live chat or email. After closure, we retain data only as long as legally required. Deletion happens automatically once that retention period ends.

You must be of legal adult age in your jurisdiction to create and use a fa99 account. We may request verification at any point. Accounts found to be held by ineligible users will be closed.

Terms are updated periodically and changes are published on this page with a revised date. Continued use of your account after an update is posted means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.