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How fa99 Handles Your Personal Information

This page sets out what data fa99 collects when you use our platform, how we use it, and what rights you have over it. Access and use of our service depends on your local law and eligible regions.

Account Data ProtectionbKash & Nagad Payment PrivacyCookie ControlsData Access Requests
fa99 How fa99 Handles Your Personal Information
PRIVACY CONTACT

Reach Our Data Team

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Responses are sent to your registered contact address. Availability depends on your region and local service hours.

Email Support Send your data request or privacy question to our support address from your registered email so we can verify your identity before responding.
Live Chat Open the chat widget inside your account dashboard to reach our team. Have your account details ready to speed up the verification step.
Account Settings Manage communication consent and review your stored contact details directly inside your account settings without needing to contact support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

fa99 applies account-level security measures and clear retention rules so your information is handled with care. Here is how each area works in practice.

Data Retention

We keep account and transaction records for the period required by applicable regulations. Once that period ends, data is deleted or anonymised on a scheduled basis.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can adjust cookie preferences from the consent banner on first visit.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, use the account lock option in settings immediately.

Data Access Requests

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Submit requests via email or live chat.

Common Questions About Your Data

Answers to the questions we hear most often about how your information is handled on fa99.

We collect your name, contact details, and the payment method you register — such as bKash or Nagad. Device and session data is also logged for security purposes.

Payment data is shared only with the relevant payment processor to complete your transaction. We do not use your wallet details for marketing or share them with unrelated third parties.

Yes. Send a request from your registered email address to our support team. We will verify your identity and provide the data we hold within a reasonable timeframe.

Go to your account settings and update your communication preferences. Changes take effect promptly and you will stop receiving non-essential messages from that point.

Retention periods follow applicable financial and regulatory requirements. Data no longer needed under those obligations is deleted or anonymised on a scheduled cycle.

Reach our team via the live chat in your account dashboard or by emailing from your registered address. We handle privacy concerns separately from general account support.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.